[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”Appointment Change & Cancellation Policy ” open=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
At Lab Gurus<\/strong>, we value your time and understand that plans sometimes change. If you need to cancel or reschedule, please notify us at least 48 hours<\/strong> before your scheduled appointment. You may call or email us to make changes; if it\u2019s after hours, please email and we will respond promptly.<\/p>\n Partial refunds:<\/strong> Cancellations made at least 48 hours in advance and<\/strong> before any sample has been collected or shipped may be eligible for a partial refund<\/strong>, less a $25 administrative processing fee<\/strong>.\u00a0<\/p>\n<\/li>\n No refund after collection\/shipment:<\/strong> If a sample has already been collected or shipped, the appointment is not eligible<\/strong> for a refund.<\/p>\n<\/li>\n No-shows:<\/strong> Clients who miss their appointment without providing notice will forfeit any payment made<\/strong> and must pay the full service rate to reschedule.<\/p>\n<\/li>\n Emergencies:<\/strong> We recognize that emergencies occur. If you have an urgent situation, contact us\u2014we will review the circumstances on a case-by-case basis and may request documentation when considering a fee waiver.<\/p>\n<\/li>\n When you contact us:<\/strong> Please include your full name, appointment date\/time, and the service booked to help us process your request quickly.<\/p>\n<\/li>\n<\/ul>\n Thank you for helping us serve all clients efficiently.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Inconclusion Results & Retest Policy ” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n If a test returns inconclusive results<\/strong>\u2014which can occur because of poor sample quality, biological factors, or laboratory limitations\u2014we will promptly notify you and offer a single complimentary retest<\/strong> at no cost to the client.<\/p>\n To ensure clarity, here\u2019s how the process works:<\/p>\n What \u201cinconclusive\u201d means:<\/strong> Results may be inconclusive when the sample is degraded, contaminated, too small, or otherwise unsuitable for reliable analysis, or when biological factors (such as identical twins or certain medical conditions) or lab limitations prevent a definitive result.<\/p>\n<\/li>\n Complimentary retest:<\/strong> We will provide one free retest<\/strong> within 30 days<\/strong> of the original result notification. The retest will be performed using the same testing protocol whenever possible.<\/p>\n<\/li>\n Re-collection requirements:<\/strong> If the original sample is insufficient or compromised, a new sample collection may be required. For legal (court-admissible) testing, re-collection must follow full chain-of-custody procedures.<\/p>\n<\/li>\n Additional retests & costs:<\/strong> Any retests beyond the complimentary retest are the financial responsibility of the client<\/strong>. This includes costs for sample collection, laboratory analysis, and any applicable shipping or handling fees.<\/p>\n<\/li>\n Timing & priority:<\/strong> Retests resulting from inconclusive results will be prioritized and processed as quickly as possible; we will provide an estimated turnaround time when scheduling the retest.<\/p>\n<\/li>\n Documentation & disputes:<\/strong> If you believe the inconclusive result was caused by an error in collection or handling, notify us immediately. We will review the case, and may request documentation or photos of the original collection conditions when assessing any fee waivers or special accommodations.<\/p>\n<\/li>\n Contact to initiate a retest:<\/strong> To schedule your complimentary retest, please contact our support team by phone or email and include your name, original test date, and order\/reference number.<\/p>\n<\/li>\n<\/ul>\n We strive for accurate, reliable results and will work with you to resolve inconclusive outcomes fairly and transparently.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Testing Policies” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n For the safety, privacy, and efficiency of our operations, only the individuals being tested<\/strong> are permitted inside the testing area. Guests, children, and other third parties are not allowed unless prior approval has been granted for documented legal or medical reasons<\/strong>.<\/p>\n Exceptions & important notes<\/strong><\/p>\n Minors may be accompanied by a parent or legal guardian \u2014 please advise us in advance and bring required identification and custody documentation if applicable.<\/p>\n<\/li>\n Legal representatives, interpreters, or medical aides may accompany a client only if pre-authorized; please provide documentation when requesting approval.<\/p>\n<\/li>\n We make accommodations for disabilities and other special needs in accordance with applicable laws; contact us ahead of time so we can prepare.<\/p>\n<\/li>\n All authorized companions must check in and present valid photo identification upon arrival.<\/p>\n<\/li>\n<\/ul>\n If policy is not followed<\/strong><\/p>\n Individuals who bring unauthorized guests may be asked to have them wait outside, reschedule the appointment, or leave the premises. Repeated violations may result in service refusal or additional fees.<\/p>\n<\/li>\n<\/ul>\n How to request an exception<\/strong><\/p>\n To request an approved companion, medical aide, or other exception, please contact us before your appointment via phone or email and include the reason and any supporting documentation. We will review requests promptly and confirm whether the exception can be accommodated.<\/p>\n<\/li>\n<\/ul>\n This policy helps us protect client confidentiality, maintain chain-of-custody integrity, and keep appointments running smoothly. Thank you for your cooperation.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Results Delivery & Turnaround Policy” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Standard Delivery<\/strong><\/p>\n Results are typically delivered within 5\u20137 business days<\/strong> from the date of sample collection.<\/p>\n<\/li>\n \u201cBusiness days\u201d exclude weekends and public holidays. If your sample is collected on or immediately before a holiday or weekend, the turnaround clock will begin on the next business day.<\/p>\n<\/li>\n<\/ul>\n Expedited Delivery<\/strong><\/p>\n Expedited processing is available for an additional fee. When requested and accepted, expedited results are delivered within 2\u20133 business days<\/strong> from the date of sample collection.<\/p>\n<\/li>\n Expedited service must be requested at the time of booking or before sample collection; availability may vary by test type and laboratory capacity.<\/p>\n<\/li>\n<\/ul>\n Delivery Methods & Security<\/strong><\/p>\n Results are sent via secure email<\/strong> to the client or to an authorized recipient.<\/p>\n<\/li>\n Hard copies may be requested or mailed<\/strong> for an additional fee; mailed reports will be sent via trackable, signed-delivery when requested for legal purposes.<\/p>\n<\/li>\n For legal\/court-admissible reports, we will follow all chain-of-custody and identification verification procedures prior to release. Identification and authorization may be required for release to third parties.<\/p>\n<\/li>\n<\/ul>\n Delays & Notifications<\/strong><\/p>\n If an unexpected delay occurs (e.g., lab backlog, equipment issues, shipping interruptions, or additional testing required), we will notify you promptly<\/strong> with an updated estimated delivery date and the reason for the delay.<\/p>\n<\/li>\n We will work diligently with our laboratory partners to resolve issues quickly and will keep you informed throughout the process.<\/p>\n<\/li>\n<\/ul>\n Additional Notes<\/strong><\/p>\n Certain specialized tests, confirmatory analyses, or samples requiring re-collection may take longer than standard timelines; we will advise you when that is the case.<\/p>\n<\/li>\n If you require results forwarded to an employer, attorney, or government agency, please provide written authorization and the recipient\u2019s full contact details at the time of booking. Additional fees may apply for direct delivery to third parties.<\/p>\n<\/li>\n If you have questions about your delivery method, need an alternate secure delivery option (such as secure portal access), or want to request a mailed hard copy, please contact us when scheduling or anytime before results are released.<\/p>\n<\/li>\n<\/ul>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" At Lab Gurus, we value your time and understand that plans sometimes change. If you need to cancel or reschedule, please notify us at least 48 hours before your scheduled appointment. You may call or email us to make changes; if it\u2019s after hours, please email and we will respond promptly. Partial refunds: Cancellations made […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-212","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/thelabgurus.com\/fr\/wp-json\/wp\/v2\/pages\/212","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thelabgurus.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thelabgurus.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thelabgurus.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thelabgurus.com\/fr\/wp-json\/wp\/v2\/comments?post=212"}],"version-history":[{"count":9,"href":"https:\/\/thelabgurus.com\/fr\/wp-json\/wp\/v2\/pages\/212\/revisions"}],"predecessor-version":[{"id":233,"href":"https:\/\/thelabgurus.com\/fr\/wp-json\/wp\/v2\/pages\/212\/revisions\/233"}],"wp:attachment":[{"href":"https:\/\/thelabgurus.com\/fr\/wp-json\/wp\/v2\/media?parent=212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
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